Crossland Library

Role: Interaction Designer Timeline: Aug - Dec 2022

Skills: Product thinking, Interaction design Tools: Figma, Adobe Suite, Procreate, Video Editing
Visual design

CHALLENGE

The current process of finding study spaces on campus that have available seating and are distraction-free is frustrating to many students due to a lack of sufficient space, organization, and way-finding within these spaces.

OPPORTUNITY

Make the process of finding study spaces on campus more convenient and effective to support students’ current study habits.

Identifying the User (Personas)

I identified the people or users who I’d be designing for by creating Personas. I created three Personas that represented target participants and communicated their needs. Personas were derived from qualitative research, especially the behavioral patterns observed during interviews/observations of users, information provided by participants, and second-hand data (reference books, papers, internet, online forums, etc).

Design Ethnography

I spent as much time as possible with a Personas group: interviewing them, observing their activities, and participating in what they do. Through this I learned a great amount about the daily tasks of this group which led to the beginning of generating ideas that genuinely improve these people’s lives through design.

Participatory Workshop

I conducted a participatory workshop with my personas group. I initiated the process by developing a design toolkit that best engages participants in the design process. I developed a script detailing activities, instructions, objectives (helps with conducting the workshops). While running the workshop between 1.5 and 2 hours with 2-3 participants, I documented the process with video and still images.

Design Concepts, Storyboards, & Journey Frameworks

Based on the findings from the participatory workshop, I developed two 'design concepts' and two associated storyboards and Journey frameworks that clearly describe the situations/scenarios of use and stakeholders' experiences for each design concept. The design concepts are different design interventions based on my previously defined 'design direction/solution'.

CONCEPT DESIGN #1

STORYBOARD & JOURNEY FRAMEWORK #1

CONCEPT DESIGN #2

STORYBOARD & JOURNEY FRAMEWORK #2

Final Concept & Video Prototype

Finally, I created a video scenario that walks through the process of identifying my participant group's challenges by providing a summary of your findings and proposing a design solution to their problems.